On the login page of the Regulatory Portal, select the Need Help Logging link will prompt you to change your password.
The Support>Contact Us menu at the top of the screen provides contact information for the CES and PPS client care teams.
Please refer to the Support>Help section for recommendations and guidance.
The Dashboard (under the Releases section) holds the latest 10 Release Notes for both CES and PPS. Selecting PPS or Claims Edit System from the Product Line drop-down on the Dashboard will narrow your results by product line.
The Dashboard (under the Known Issues section) holds the latest 10 known issues for both CES and PPS. Selecting PPS or Claims Edit System from the Product Line drop-down on the Dashboard will narrow your results by product line.
The Regulatory Insights section shows users the current regulations being reviewed by the product teams and the status of implementing any changes into our products.
The Documentation & Details section on the Dashboard houses all of the PPS user’s guides.
By selecting the release note you wish to view under the Releases section, if you scroll to the bottom of the Releases screen, you will see all of the spreadsheets listed under the heading Additional Resources
On the Dashboard, after making a selection from the Product Line drop-down, under the Releases section, you will see a link to the applicable Release Schedule.
Under the Announcements section on the Dashboard, you will see an announcement called Upcoming Webinars. If you do not see this item on the Dashboard, select the See All button in the Announcements section to locate it. The Upcoming Webinars announcement will have an Additional Resources section where the actual webinar slides will be located.
The Documentation & Details section for PPS also houses Product Overviews (e.g., ACE). This is information from our EASYGroup™ User’s Guide, which is being shown as web pages, instead of inside a .pdf document. This section is currently under development, so you will only see a few items here (for certain payment systems) until it is completed. The timeline for completion is ongoing and TBD.