Frequently Asked Questions

Posted:
1.
How do I change my password?

On the login page of the Regulatory Portal, select the Need Help Logging link will prompt you to change your password.

2.
Where can I find contact information for Optum?

The Support>Contact Us menu at the top of the screen provides contact information for the CES and PPS client services teams.

3.
How do I perform a more successful site-wide search?

Please refer to the Support>Help section for recommendations and guidance.

4.
Where can I locate the latest PPS or Claims Edit System (CES) Release Notes?

The Dashboard (under the Releases section) holds the latest 10 Release Notes for both CES and PPS. Selecting PPS or Claims Edit System from the Product Line drop-down on the Dashboard will narrow your results by product line.

5.
Where do I find the latest CES or PPS known product issues?

The Dashboard (under the Known Issues section) holds the latest 10 known issues for both CES and PPS. Selecting PPS or Claims Edit System from the Product Line drop-down on the Dashboard will narrow your results by product line.

6.
What information can I find under Regulatory Insights?

The Regulatory Insights section shows users the current regulations being reviewed by the product teams and the status of implementing any changes into our products.

7.
Where can I find the EASYGroup™ Technical Reference Guide and/or the Input & Output Parameter Block’s User Guides?

The Documentation & Details section on the Dashboard houses all of the PPS user’s guides.

8.
Where can I locate Test Cases, Change Reports, and/or Distribution File spreadsheets for a given release (for PPS)?

By selecting the release note you wish to view under the Releases section, if you scroll to the bottom of the Releases screen, you will see all of the spreadsheets listed under the heading Additional Resources

9.
Where can I locate the CES and/or PPS Release Schedules?

On the Dashboard, after making a selection from the Product Line drop-down, under the Releases section, you will see a link to the applicable Release Schedule. 

10.
Where can I locate the PPS webinar schedule and associated webinar slides?

Under the Announcements section on the Dashboard, you will see an announcement called Upcoming Webinars. If you do not see this item on the Dashboard, select the See All button in the Announcements section to locate it. The Upcoming Webinars announcement will have an Additional Resources section where the actual webinar slides will be located.

11.
What information can I find under Documentation & Details (for PPS) besides the user’s guides?

The Documentation & Details section for PPS also houses Product Overviews (e.g., ACE). This is information from our EASYGroup™ User’s Guide, which is being shown as web pages, instead of inside a .pdf document. This section is currently under development, so you will only see a few items here (for certain payment systems) until it is completed. The timeline for completion is ongoing and TBD.